Shipping Policy

Shipping Policy

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The Graceful Rituals Co.
Rooted in wellness; inspired by Grace

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When you place an order with us, it isn’t just a parcel. It’s a small moment of care on its way to your door. We take that seriously.

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Below you’ll find everything you need to know about how we process and deliver your order.

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1. Order Processing

All orders are processed within 1–3 working days (Monday to Friday, excluding UK bank holidays).

During seasonal launches, promotions, or peak periods, processing times may be slightly longer. If this happens, we will always aim to communicate clearly.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).

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2. UK Shipping

We currently ship within the United Kingdom.

Standard Delivery

• Estimated delivery: 2–4 working days after dispatch

Express Delivery (if selected at checkout)

• Estimated delivery: 1–2 working days after dispatch

Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.

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3. International Shipping

We may offer international delivery in the future. If this becomes available, additional customs duties, taxes, or import charges may apply depending on the destination country. These charges are the responsibility of the customer.

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4. Supplements & Skincare Orders

As we offer wellness supplements and skincare products, we take care to package all items securely to protect product integrity during transit.

If you receive a parcel that appears damaged:

• Take photographs before opening (where possible)

• Contact us within 48 hours of delivery

We will review and resolve the issue as quickly as possible.

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5. Delivery Delays

While we work with reliable courier partners, delivery times are estimates and not guarantees. Delays may occur due to:

• Weather conditions

• Courier operational issues

• Peak seasonal demand

• Public holidays

We are not liable for delays outside of our control, but we will always support you in tracking your order and resolving issues.

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6. Incorrect Address Details

Please ensure your shipping address is correct at checkout.

We cannot be held responsible for:

• Orders delivered to incorrectly supplied addresses

• Delays caused by incomplete address details

If you notice an error, contact us immediately at hello@thegracefulrituals.co. If your order has not yet been dispatched, we will do our best to amend it.

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7. Lost Parcels

If your parcel has not arrived within the expected timeframe:

• Check your tracking link

• Confirm your delivery address

• Check with neighbours or your local delivery office

If the parcel still cannot be located, contact us within 7 days of the expected delivery date, and we will raise an investigation with the courier.

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8. Pre-Orders

If you purchase a pre-order item:

• The estimated dispatch date will be clearly stated on the product page

• If your order contains both in-stock and pre-order items, the order may be shipped together unless otherwise stated

 

9. Contact

For any shipping queries, please contact:

Email: hello@thegracefulritualscompany.com
We aim to respond within 2 working days.

 

We move with care.
 

From our hands to your home.