Refund Policy

Last updated: April 2026

We want you to love what you receive.

 

At The Graceful Rituals Company, we take real care in everything we make and send out. But we also know that sometimes things don’t go to plan,  and we want to make sure you always feel looked after.

Please read this policy carefully before placing an order. By purchasing from us, you agree to its terms.

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1. Your Legal Rights

Your statutory rights are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy affects those rights.

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2. Cooling-Off Period (Change of Mind)

When you buy online, you have the right to cancel your order within 14 days of receiving your goods, even if there’s nothing wrong with them. Once you’ve notified us, you then have a further 14 days to return the items.

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Please note: this right does not apply to sealed goods that have been opened and cannot be returned for hygiene reasons. Because many of our skincare products fall into this category, we kindly ask that you keep items sealed and unopened if you think you may wish to return them.

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If you’ve changed your mind and the product is unopened and in its original condition, we’ll be happy to offer a refund or exchange. Return postage in this case is the customer’s responsibility.

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3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or not as described, you have the right to a full refund within 30 days of receiving it. After 30 days but within 6 months, we’ll offer a repair or replacement in the first instance and if that isn’t possible, a full refund.

We’ll always cover return postage costs for faulty or incorrect items. No quibbles.

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4. How to Request a Return or Refund

Please get in touch with us at hello@thegracefulritualscompany.com within the relevant timeframe above, including:

• Your name and order number

• A brief description of the issue

• A photo if the item is damaged or incorrect

We’ll respond within 2 business days and guide you through next steps.

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5. Refund Processing

Once we’ve agreed your refund, we’ll process it within 14 days. It will be returned via the same payment method you used to place your order, and we’ll never charge a fee for processing a refund.

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6. Exceptions - When We Can’t Accept Returns

We’re unable to accept returns or offer refunds in the following circumstances:

• Products that have been opened or used, for hygiene reasons

• Items that have been damaged through misuse after delivery

• Personalised or custom orders

• Items returned outside the timeframes set out in this policy, unless the product is faulty

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7. Still Not Sure?

We’re always happy to help before you buy. If you have questions about a product,  ingredients, suitability, or anything else,  please reach out before placing your order. We’d much rather help you find the right thing first time.

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Email: hello@thegracefulritualscompany.com

Response time: Within 2 business days

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This policy is governed by the laws of England and Wales.

Your statutory rights as a consumer are not affected by this policy.